Returns
- Returns will be accepted for defective product and shipping errors only. Return Authorization (RA) numbers must be obtained from our office before a return will be accepted. Once the approved RA # has been assigned, you will receive a Return Authorization form.
-RA # and RA form must accompany all returns. Each parcel must be labeled with the RA #. Returns shipped without approved RA # will be refused by LIA Creative Technologies. Unapproved/excess items returned will not be credited. No COD returns accepted.
-LIA Creative Technologies reserves the right to issue partial or no credit for merchandise purchased over a year ago, and/or which shows excessive wear, even though it may be defective.
-Return authorization will not be issued for merchandise purchased at closeout prices. Sales on closeout merchandise are final.
-Credit for freight on defective merchandise must be requested. Please note the request on your return authorization form, debit memo, or at the time you request your RA #. Authorized freight credit will be issued in the amount you request, up to the equivalent of Federal Express Ground rate charges, excluding insurance and special handling fees.
-To insure the most efficient and accurate crediting of your account, do not deduct credit amount from payments until a credit memo has been issured and mailed to you. Credits are issued in the form of open credit memo, to be applied to future invoices.
-Problems encountered by the customer due to sizing and special orders refused by your customer are not considered defects and are non-refundable.
Shortages & Claims
-Discovery of shortages in packing must be brought to our attention within 10 working days of receipt of the merchandise, otherwise no adjustments can be made,
-If a shipment appears damaged or tampered with, have the driver acknowledge this and make the proper claim. Claims must be made directly to the driver.
